A Rose Is A Rose

About Rose, James, Our Life & More

Press #1 For English

I’m a lazy person not a prejudice person. For the reason I would like someone to please explain to me the rationale behind an automated customer service line that makes people in America press one to hear the options spoken in English.

It is a faux paus beyond words. I cannot for the likes of me fathom why in a country where the native tongue is English, I have to choose English. English in my opinion should be the default language and if the company accommodates other tongues, they should be included in the choices. Believe me, its not just the PMS talking. This really bothers me because lately I have been on the phone regularly with companies from Comcast to WalMart trying to get some things situated.

This really does bother me, but perhaps it shouldn’t.


3 responses to “Press #1 For English

  1. Cherlyn September 30, 2010 at 2:10 pm

    I can understand how frustrating that would be. Usually when I call a customer support line I’m in a bad mood because likely something is wrong (example: phone is broken), so I don’t feel like going through extra steps. Plus, I live in Ontario – and although Canada has two native tongues, in Ontario we speak English (especially down in the southern part of Ontario, no one can speak french down here lol).

  2. Rafans.com September 25, 2010 at 11:11 pm

    Tabea … Blog with interesting material. I like it. Greetings to you from Manado. Thank you, –

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